Refund Policy

Last Updated: April 17, 2026

At AnonSMS, we are committed to providing a secure and reliable global anonymous messaging service. Please read this Refund Policy carefully before making a purchase.

✅When You May Be Eligible for a Refund

If a service issue is caused by a technical problem on our end, users must submit a refund request within 14 days of payment. Our team will process the refund request within 14 days.

Credits Not Delivered : You successfully completed a payment, but the credits were not added to your account balance within 24 hours.

Systemic Technical Failure : Our gateway or server experiences a verified technical outage that prevents all messages from being processed.

Duplicate Charges : A technical error in the payment gateway caused you to be charged more than once for the same transaction.

Requirements for Refund:

1.You must contact our support team and allow us a reasonable opportunity to resolve the technical issue.
2.You must provide necessary details for investigation (e.g., payment receipt, target country, and timestamp).
3.Your account must not be in violation of our Terms of Service (e.g., sending prohibited content).

❌When Refunds Are Not Granted

To maintain the integrity of our network, we do not issue refunds for:

Non-Delivery due to Recipient Issues : The message was successfully sent from our gateway but failed to reach the recipient because their phone was turned off, out of range, has an inactive number, or has blocked anonymous texts.

Change of Mind : You purchased credits but decided not to use them.

User Misunderstanding : For example, you expected a reply but sent the message as a guest (Guest users cannot receive replies) or you misunderstood the anonymity features.

Policy Violations : Your message was blocked by our system or local carriers for containing harassment, threats, scams, or any content that violates our Terms of Service.

Partial Usage : If you purchased a credit bundle and have already successfully sent messages using a portion of those credits, the remaining balance is non-refundable.

🔁Special Notice:

We offer two payment options: Pay-as-you-go and Subscription. You may purchase both Pay-as-you-go credits and a subscription at the same time.

Pay-as-you-go

If you choose the Pay-as-you-go option and have used credits, we do not accept refund requests for any remaining or unused credits.

Subscriptions

If you choose a subscription plan:

1.You may cancel your subscription at any time through Account Settings. Please note that canceling your subscription will result in the removal of any remaining credits associated with the subscription.

2.Unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew.

3.Refund requests for automatically renewed subscriptions must be submitted within 14 days of the renewal payment. Refund requests submitted after this 14-day period will not be eligible for a refund.

If you purchase both Pay-as-you-go credits and a subscription, the refund conditions above will continue to apply to each respective purchase.

🛠️How to Request a Refund

If you believe you qualify for a refund, please follow these steps:

Email Us: Contact support@anonsms.com.

Include Details:

The email address used for the purchase or the Order ID.
A screenshot of your payment confirmation.
A brief description of the technical issue (e.g., credits missing or error messages). Please do not include the sensitive content of your messages.

Processing: Our team will process your refund request within 14 days of receiving your request. If approved, the refund will be issued to your original payment method.

⚠️Abuse & Chargebacks

We monitor for refund abuse and fraudulent behavior. Initiating a chargeback without first contacting our support team may result in a permanent ban of your account and your payment information from our platform.